January 3, 2007
dormer tools worldwide
carbide cutting tools carbide drills countersinks and counterbores aerospace cutters aero industry drills carbide steel drills high-speed steel drills morse taper shank drills aero industry reamers threading tools and taps aerospace carbide cutting tools aerospace carbide drills aero industry cutters aerospace cutters
| Service - The Customer Focused Approach Dormer has a passion to bring the full benefit of its extensive product range and its unrivalled technical expertise to all customers. In order to achieve this effectively in over 100 countries, Dormer Tools has successfully harmonised its established and modern systems of communication. In this way, Dormer is able to serve customers with the efficiency and skill expected of one of the world's leading cutting tools technologist.Dormer's own sales companies combine with experienced agents and distributors to form an international network dedicated to supplying cutting tool solutions. In turn, this network is supported by an infrastructure which harnesses the very latest communications technology. This speeds and simplifies the processing of data and information, whilst advancing the quality of Dormer's service.How exactly does this new technology benefit you, the customer? One example is the introduction of pan-Continental logistics systems. At the core of this is a bespoke central warehouse at Schiedam. near Rotterdam. This creates greater product availability, improved rates of order fulfilment and the most competitive. Dormer's multimedia package, Selector gives engineers fast-track access to all cutting tools. In addition, this CD-ROM or disk-based service incorporates guidance on the optimum use of all Dormer cutting tools and a training module to develop users' knowledge and skills at their own pace. |
