SERVICE CENTRES 

Year after year we consistently invest in growing and improving our service infrastructure, including our five U.S. service centers and our five U.S. facilities operating under the General Dynamics Aviation Services banner. At these and other Gulfstream authorized service centers around the world, you will find the finest care in business aviation.

Carefully selecting people who work on Gulfstream aircraft and providing them with the best training in the industry is our primary objective. As a result, all Gulfstream and General Dynamics Aviation Services facilities have earned the prestigious Diamond Certificate of Excellence Award as recognition for their dedication.
Service That Can't Be Matched

Five factory service locations in the U.S. work exclusively on Gulfstream aircraft. An additional five General Dynamics Aviation Services locations provide factory support. Nine authorized service facilities, known within their regions for service excellence, support Gulfstream aircraft worldwide.

 

AVIONICS 

Consider a few of our recent projects: Development and certification of a tail-mounted Infrared Counter Measures system to protect against missile attacks, installation of a five-screen Collins FDS 2000 Electronic Flight Instrument System (EFIS) in a GII cockpit and the first installation of Gulfstream’s new Enhanced Vision System™, providing heads-up display of outside terrain in total darkness.

We help operators take advantage of new technologies so that they fly more safely, with greater capability and enhanced reliability. We also provide the engineering and modifications expertise to help older aircraft continue to operate efficiently in the evolving airspace system — by developing a Reduced Vertical Separation Minimum (RVSM) upgrade package for the Gulfstream II and Gulfstream III, for example.

We have brought "paperless cockpit" operations to the ultra-long-range Gulfstream fleet with certification of the Northstar CT1000G electronic approach plate and flight information system. EVS is certified on ultra-long-range Gulfstream aircraft and in the process of certification for long-range Gulfstream aircraft as we extend this remarkable new safety technology to other models in our fleet. We perform a range of safety-oriented retrofits, including terrain awareness and warning systems, head-up displays and upgraded flight management systems.

Gulfstream is an avionics repair station and authorized distributor for major avionics manufacturers. Our close working relationship with these leading companies facilitates engineering cooperation on new certification programs and speeds the installation process.

Because the miles of wiring snaking through an aircraft can become a complicated thicket, we take time and care to stamp each wire and wire bundle for easy identification during future maintenance. New installations are carefully laid out to economize on weight and space and also to allow for ease of accessibility.

As a Designated Alteration Station (DAS) with on-site FAA approval authority, Gulfstream can provide fast-track certification of new avionics installations. The FAA does not delegate certification authority lightly. Typically, only major OEM engineering organizations have the demonstrated capability and resources to earn DAS status. The benefit to our customers is the expeditious processing of certification paperwork and a rapid return to service for their aircraft.

A Gulfstream logbook sign-off says an aircraft has received the best possible care. Gulfstream provides a greater level of documentation, from wiring diagrams to certification paperwork, than other facilities, so that your aircraft can receive proper and efficient maintenance well into the future.

 

AIRFRAME MAINTENANCE 

Our facilities receive more than 2,000 visits annually from Gulfstream business jet aircraft. We service more Gulfstream aircraft than anyone else, and we know our aircraft better than anyone else. We also turn them around faster, reducing aircraft downtime, particularly when engineering services are required.

Pre-arrival planning plays a central role in minimizing downtime. Thirty days before an aircraft enters a Gulfstream facility, a project planner assembles the team that will work on the aircraft and orders required parts and materials. Two weeks prior to arrival, and again 72 hours in advance, the planner calls the customer to review the work scope. Upon arrival, parts and people are on hand, so we're ready to begin promptly.

We follow the same approach with modification programs, such as our gross weight upgrade for the Gulfstream IV� (ASC 190), involving alterations to wing, tail and landing gear.

Throughout the maintenance and modification process, a Service Team Manager (STM) acts as a single point of contact, keeping customers well informed of their aircraft's status and coordinating all service activity. The STM, as well as the technical lead and Service Center Coordinator (SCC) assigned to the aircraft, has wide authority to address customer concerns and make decisions.

To reduce maintenance time and cost, we work continuously to extend service intervals. Nine-month and 12 month inspection intervals recently have been superseded by 18-month and 24-month intervals. Through the introduction of the MSG-3 service programs, maintenance costs have been reduced by as much as 30 percent.

As much as we love to see our customers return to us for service, we take great pride in making maintenance visits as infrequent as possible.
 

Airframe Maintenance

• 72-month inspections
• 12-month and 24-month inspections
• Inspections after 5,000 landings
• Comscan inspections
• CMP OPS packages/Due lists
• All required NDT inspections

 

SPARES SUPPORT 

Gulfstream continues to make an unprecedented investment (more than $150 million) in maintaining a spare parts inventory, and in dispersing it among 12 facilities around the world to support customers in the timeliest fashion, wherever they may be. If it is required to support an aircraft AOG services, in more than 99 percent of cases, we have it in stock, ready for immediate shipment.

The Gulfstream Parts Support team is integrated with Technical Operations for fast resolution of any technical questions that may arise in the ordering process. Customers can also order parts through our customers-only, secure myGulfstream.com Web site.

While parts availability is the primary concern of our customers, we know that parts pricing is a close second in terms of importance. Through our GulfSave program we have discounted prices on hundreds of the most commonly demanded parts. For larger, more complex assemblies, we offer the option of ordering new or less expensive overhauled units.

 

Gulfstream Aerospace Ltd
Address :  London Luton Airport
Town :  Luton
Postcode :  LU2 9NT
County :  Bedfordshire
Country :  England

Phone :  01582 506657
Fax :  01582 506680
E-mail :  ken.driver@gulfstream.com

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